Our support portal is temporarily offline
As a precaution, we've taken our online ticketing system offline while we review a security issue affecting the software behind it. It's a deliberate, cautious step on our part rather than a response to anything that's happened to your account or data — we currently have no evidence that any customer information has been accessed or affected.
We'd rather pause a system and check it properly than leave it running and assume it's fine. That's the standard we hold ourselves to, and it applies to our own tools just as much as yours. We'll bring the portal back online once we're fully satisfied it's secure. Thanks for bearing with us.
Your data with us remains safe. This is a precautionary measure while our team completes its checks — there's nothing you need to do on your end.
In the meantime, please get in touch directly and we'll pick things up exactly as we would through the portal:
We're Cyber Essentials Plus certified. Acting cautiously and quickly on issues like this is exactly what that certification asks of us — so that's what we're doing.